Shipping policy

Last updated: August 2, 2026

Processing times (before shipping)

  • Standard products: 2 to 3 business days.
  • Custom products (laser/CNC engraving, special sizes): up to 5 business days.

These times reflect what's needed to make, check and pack your order before handing it to the carrier (Monday to Friday, excluding holidays).

Shipping fees and options

  • Free shipping to Canada and the United States on orders of $60 CAD or more, calculated on the subtotal after discounts and before taxes.
  • For orders under $60 CAD, fees are calculated at checkout based on address, weight, and available carrier.

Rates shown at checkout reflect real-time options available for your address (e.g., Canada Post, Purolator, etc.).

Duties, taxes and customs clearance (cross-border shipments)

For cross-border shipments (notably to the United States), customs duties, import taxes and customs clearance fees, if any, are the buyer's responsibility.
These costs are not included in the shipping fees shown at checkout and may be collected by the carrier upon delivery.

Transit times (after shipping)

Delivery times depend on the carrier and your location. As a general guide:

  • Quebec / neighboring provinces: 2 to 5 business days
  • Other Canadian provinces: 3 to 8 business days
  • United States (contiguous): 3 to 8 business days

These estimates may vary during peak periods, due to weather conditions, or because of events beyond our control.

Order tracking

Once shipped, you'll receive a confirmation email with a tracking number (when available). Tracking may take 24 to 48 hours to update after pickup.

Shipping address

Please make sure your full address is accurate (street number, street, postal/ZIP code). Errors may cause delays or reshipping fees.

Orders with custom items

If your cart contains both standard products and custom items, shipping will occur once all items are ready (processing time of up to 5 business days).

Lost or damaged packages

  • Damaged on arrival: contact us within 48 hours with photos of the package and item.
  • Lost / not delivered: write to us; we'll open an investigation with the carrier. Replacement or refund will depend on the outcome of that investigation.

Delays beyond our control

We are not responsible for delays caused by carriers, weather, peak periods, or customs inspections.

Service and contact

For any shipping-related question: info@avlr.ca
Shipping and returns address: 253 Rue du Grand Royal Est, Shefford, QC, J2M 1R5, Canada.